Support Tickets

Allow 24-48 business hours for a response from the Retreat Manager support staff.  Be prepared to be at your PC when called as most support issues require interaction with your PC.  A GoToMeeting session may be required so that we can see and react to what is occurring with the PC.   About 95% of all issues are related to the PC.  However, there are some security messages that we cannot see when using GoToMeeting so your presence is essential to solving issues.

Create a Support Ticket ...

Rows with an asterisk (*) are required to be completed - the red text indicates which rows are missing information.  Please fill-in those rows and resubmit.

Retreat Center:(*)

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Your name:(*)

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Subject:(*)

Data Question

Error Message

Feature Request

How to Question

General Information

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Detailed description:

Describe Details

Your phone:(*)

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Your email:(*)

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Your job:(*)

Describe your job

How to contact:(*)

Email

Phone

How to contact you

When available:(*)

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Attachments:

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Human? (enter #)(*)

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